CQC Audits (Outcomes 8 & 10)

CQC Audits and Action Planning

What is CQC?

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries and all other care services in England provide people with safe, effective, compassionate and high quality care, and encourages these services to make improvements.

They do this by measuring the performance of providers against the essential standards of quality and safety which consists of 28 regulations (and associated outcomes) that are set out in two pieces of legislation: the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009.

During their inspections the Care Quality Commission focus on16 outcomes as they come within Part 4 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and are the ones that most directly relate to the quality and safety of care. Providers must have evidence that they meet the outcomes.

NIFES Consulting Group has worked with a large number of Health Centres and GP surgeries in order to ensure they meet the requirements of Outcome 8 (Cleanliness and Infection Control) and Outcome 10 (Safety and Suitability of Premises).

What NIFES offer:

NIFES Assessment is carried out by undertaking a gap analysis in order to determine their compliance with respect to meeting the requirements of the standard.

An action plan is then proposed to instigate improvements towards meeting the standards where gaps in current practices or procedures have been identified.

Both the assessment and action plan are normally completed on the day and the practice manager taken through them so that they fully understand the findings and necessary actions.

It is important to understand that the CQC inspectors aren’t necessarily looking for 100% compliance.

A Practice/Health Centre is suitable if they have identified areas where improvements are required and have plans in place to implement them.

NIFES can not only help with this compliance assurance, but can also support the implementation process if required.

For more information, please contact:

John Baker

Tel: 0845 168 684

Mob: 07786 277479

E-mail: john.baker@nifes.co.uk